Sales Operations CRM Systems Specialist

About the Company:

Spacewell, a Nemetschek Group company, is a global PropTech leader providing smart building and workplace software that helps organisations create more efficient, people-centric environments. By combining IoT, analytics and intuitive applications, Spacewell enables customers to optimise space utilisation, streamline facility operations and enhance the employee experience in modern, hybrid workplaces.

About the Role:

Tool Administration:

• Manage day to day configuration and administration of CRM systems (Salesforce & HubSpot) and related sales tools.
• Implement new tools or features based on the needs of the sales team and business requirements.
• Coordinate with vendors and IT on technical issues and changes.

User Support & Enablement:

• Act as the first point of contact for tool related questions and incidents.
• Develop training materials, user guides, and short workshops.
• Onboard new sales colleagues to tools and processes.

Data Management:

• Safeguard data quality through clear guidelines for data entry and usage.
• Perform regular data audits and ensure compliance with data policies.
• Support reporting and analytics needs of the sales team and Management.

Process & Integration Improvement:

• Map sales processes (from lead to deal) and translate them into smart tool configurations.
• Collaborate with Sales Operations, Sales Enablement, and IT to improve processes and reduce manual work.
• Support and test integrations between CRM and other systems (marketing automation, ERP, quoting tools).
• Test and validate updates and new functionalities before deployment.

Performance Reporting:

• Monitor and analyse tool usage and adoption.
• Build and maintain dashboards and reports (CRM, Excel, Power BI).
• Proactively recommend improvements based on insights from analyses.

Required Skills / Experience:

• BA Business Administration, Information Systems, IT, (Sales) Operations, or equivalent through experience.
• Hands on experience with CRM platforms, preferably Salesforce (HubSpot is a plus).
• Knowledge of sales enablement, marketing automation, and quoting tools.
• Experience with system integrations and basic understanding of APIs.
• Strong data management skills and understanding of data governance principles.
• Experience with reporting and dashboarding tools (e.g. Excel, Power BI).
• Experience in user training, onboarding, and documentation.
• Basic project management skills
• Fluent in English; Dutch and/or French is a plus.

Preferred Skills / Experience:

• Experience in Real Estate, Facility Management, Workplace, or Data Analytics domains desirable
• Knowledge of Agile / Scrum is a plus

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