Pre-Sales & Customer Success Director

As Nemetschek APAC accelerates its pivot toward a comprehensive SaaS and multi-brand ecosystem model, we recognize that winning the deal is only half the battle. Ensuring flawless adoption and maximizing customer lifetime value is where the true victory lies. We are seeking an "Ecosystem Architect" to unify our Pre-Sales and Customer Success engines under one cohesive, high-performance strategy.

The Role

The Pre-Sales & Customer Success Director will be the definitive technical authority for our region. You will bridge the gap between complex enterprise sales cycles and long-term SaaS adoption. Leading a high-performing regional team of 10+ Solution Engineers and Customer Success Managers, you will standardize technical playbooks, drive adoption during our critical SaaS transition, and ensure we exceed our Net Retention Rate (NRR) targets.

Key Responsibilities

• Team Leadership & Scaling: Direct, mentor, and scale a regional team of 10+ SEs and CSMs, establishing best-in-class workflows for both pre-sales scoping and post-sales adoption.
• Technical PoC Leadership: Act as the ultimate technical authority during Top 50 enterprise sales cycles. You will design, present, and deliver complex, multi-brand Open BIM workflows that decisively displace legacy competitors.
• Channel Enablement: Elevate the technical competency of our newly rationalized partner network. You will train partner pre-sales teams on cross-brand integrations and advanced SaaS deployments.
• Drive SaaS Adoption: Prevent silos between pre-sales and post-sales. Ensure that complex enterprise ELAs translate into successful, sticky SaaS deployments that minimize churn and maximize profitability.

What We Are Looking For

• A seasoned technical executive with deep expertise in SaaS deployments, Open BIM workflows, and the AEC/O software ecosystem.
• Proven experience managing and scaling technical teams (Pre-Sales, Solution Engineering, and/or Customer Success) of 10+ individuals across the APAC/SEA region.
• Ability to architect complex software integrations and effectively translate them to both highly technical users and C-suite decision-makers.

What We Offer

• Competitive leadership compensation package including a robust base salary and performance variables tied directly to regional revenue and technical milestone targets.
• A pivotal role in driving the success of our SaaS J-Curve profitability model across the region.
• Impact: We offer you a diverse position in a motivating work environment where you can rmake a difference.
• Sustainable Growth: In our sustainably growing and innovative company you have the chance to develop yourself further.
• Culture: With us you work in an international team with flat hierarchies and short decision-making processes, in which you can make a difference.
• Work-Life-Balance: We offer you various benefits in the areas of sports, nutrition, childcare and much more.
• Health: The health of all employees is important to us, which is why we offer you a wide range of health and preventive care services.
  • Hybrid Way Forward: Through mobile working and variable working hours without core working hours, we enable you to be flexible, both professionally and privately

     

    We, the Nemetschek Group, are a global organization with employees from 60 nations. For us, diversity, equity, inclusion, and belonging are the keys to unleashing our full potential and driving true innovation. We can best support our customers in shaping the world through a diverse culture. We aim to treat EVERYONE with respect and appreciation, regardless of differences. Valuing diverse opinions and creating equal opportunities for all is of the utmost importance for us as an organization, and as individuals.

    
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