Senior IT Support Specialist (m/w/d)

The Nemetschek Group is a pioneer for the digital transformation in the AEC/O industry and focuses on the use of open standards (OPEN BIM). As one of the world's leading groups in this industry, the Nemetschek Group increases the quality in the construction process with its intelligent software solutions and improves the digital workflow of all those involved in the process. As a result, buildings can be planned, built, and operated more efficiently, sustainably and with less impact on resources.

What will your responsibilities look like?

• First point of contact for all employees in the area of 1st and 2nd level support within the IT Service Desk 
• Processing incoming tickets via ticket system and telephone - remote and on-site
• Recording, categorizing, prioritizing and resolving incidents & service requests 
• Supporting users with standard applications (focus on Microsoft Office 365 and Windows 11) 
• Installation of hardware and software and their documentation 
• Setting up, maintaining and documenting authorizations (Active Directory) 
• Support in the area of asset and license management, especially in the recording & tracking of hardware  Collaboration and further development of various systems in the area of client management & automation 
• Active and independent collaboration in various IT projects

What do we expect from you?

• Completed vocational training, ideally as an IT specialist or comparable technical training or alternatively completed studies in the field of computer science 
• Several years of professional experience in a comparable role 
• Very good knowledge of Microsoft products (Office 365 and Windows 11, Intune), in the area of IT Service Management, PowerShell and MDM solutions (JAMF)
• Professional experience in IT administration is an advantage, especially in the area of Service Desk, Client Management & Windows Server systems 
• ITIL Foundation certification desirable 
• Friendly and service-oriented appearance 
• Independent, structured and goal-oriented way of working 
• Initiative and an affinity for new technologies and automation 
• Very good German language skills and good written and spoken English skills

Why Nemetschek?

• Impact: We offer you a diverse position in a motivating work environment where you can realize your ideas.
• Sustainable Growth: In our sustainably growing and innovative company you have the chance to develop yourself further.
• Culture: With us you work in an international team with flat hierarchies and short decision-making processes, in which you can make a difference.
• Work-Life-Balance: We offer you various benefits in the areas of sports, nutrition, childcare and much more.
• Health: The health of all employees is important to us, which is why we offer you a wide range of health and preventive care services.
• Hybrid Way Forward: Through mobile working and variable working hours without core working hours, we enable you to be flexible, both professionally and privately.

#Nemetschek
We, the Nemetschek Group, are a global organization with employees from 60 nations. For us, diversity, equity, inclusion, and belonging are the keys to unleashing our full potential and driving true innovation. We can best support our customers in shaping the world through a diverse culture. We aim to treat EVERYONE with respect and appreciation, regardless of differences. Valuing diverse opinions and creating equal opportunities for all is of the utmost importance for us as an organization, and as individuals.