IT Service Level Manager (m/f/d)

Join us and give your career a new home at the Munich location.

The construction industry is one of the most fascinating industries in the world - creativity, dynamism and innovation go hand in hand. At Nemetschek, we are shaping the future of the building and media industries through intelligent software solutions and promote international collaboration that sets the use of open standards (OPEN BIM). This means that buildings can be designed, built and operated more efficiently, sustainably and in a way that conserves resources. This openness is also reflected in our working environment, as we enable our employees to work creatively and flexibly in order to support everyone involved along the construction life cycle and in the media industry in shaping the world.

What will your responsibilities look like?

• You are the first contact person to oversight the different SLAs level and reports
• You define together with the service owner the SLAs, KPIs, reports
• You insure the financial settlement of the services
• You are ensuring together with Legal and Controlling the contract framework, GDPR compliance and the cost management
• You support the CIO in improvement potentials
• You standardize document and group wide communication
• You are part of our global IT organization

What do we expect from you?

• Successfully completed studies in informatics or a comparable qualification
• Several years (3+) of relevant professional experience, preferably in the IT SLA management
• Organized and structured way of working
• Enthusiasm for IT processes
• Ability to work independently, solution-oriented and as part of a team in a fast-paced environment
• Interpersonal skills and emotional intelligence
• Strong communication abilities
• Ability for interdisciplinary coordination
• Assertiveness in technical matters

Why Nemetschek?

• Impact: We offer you a diverse position in a motivating work environment where you can realize your ideas.
• Sustainable Growth: In our sustainably growing and innovative company you have the chance to develop yourself further.
• Culture: With us you work in an international team with flat hierarchies and short decision-making processes, in which you can make a difference.
• Work-Life-Balance: We offer you various benefits in the areas of sports, nutrition, childcare and much more.
• Health: The health of all employees is important to us, which is why we offer you a wide range of health and preventive care services.
• Hybrid Way Forward: Through mobile working and variable working hours without core working hours, we enable you to be flexible, both professionally and privately.

We, the Nemetschek Group, are a global organization with employees from 60 nations. For us, diversity, equity, inclusion, and belonging are the keys to unleashing our full potential and driving true innovation. We can best support our customers in shaping the world through a diverse culture. We aim to treat EVERYONE with respect and appreciation, regardless of differences. Valuing diverse opinions and creating equal opportunities for all is of the utmost importance for us as an organization, and as individuals.