Customer Success Manager (Solibri/BIM)

Shape the world in all dimensions – with Nemetschek

For more than 50 years, the Nemetschek Group has led the digital transformation of the AEC/O and media industries. Our market-leading brands help architects, engineers, builders and owners design, build and operate buildings and infrastructure more efficiently and sustainably. Over seven million users worldwide rely on our open, best-in-class software and our commitment to open standards.

Solibri is part of the Nemetschek Group. Its BIM quality assurance and model-checking tools help AEC teams catch issues early, improve model quality and meet project and regulatory standards. We're growing fast in the Middle East and want a customer-focused BIM professional in Saudi Arabia to help our customers get the most from Solibri.

Your tasks

• Run customer success for Solibri customers across the Middle East, covering onboarding, adoption and long-term value

• Act as the main post-sales contact for enterprise and government accounts, supporting BIM quality assurance, model checking and compliance workflows

• Deliver technical enablement, workshops and customer success reviews, guiding customers on rule-based validation, model quality control and best practice

• Support PoCs, pilot projects and production rollouts, tracking adoption and making sure customers succeed

• Work closely with Sales, Presales and regional partners, share customer feedback and keep success documentation up to date

• Spend regular time on customer sites across the Kingdom and travel across the region when needed

Your profile

• Bachelor's degree in Architecture, Engineering, Construction or a BIM-related field, with a strong grasp of BIM workflows, model coordination and quality compliance

• 5+ years' experience in BIM, AEC software, Customer Success or Technical Consulting

• Strong hands-on experience with Navisworks. You don't need Solibri experience, but you should want to cross-train and become an expert in it. We'll support your learning.

• Comfortable working with customers and presenting to them, from project teams up to senior stakeholders

• A communication style that works with AEC professionals. You speak their language, understand their project pressures and build trust quickly.

• Experience supporting enterprise or public sector clients, with a customer-first, problem-solving mindset

• Fluent English required; Arabic preferred

• Able to manage several customers and partner relationships at once

• Based in Saudi Arabia (required), as the role involves regular visits to customer sites

Why join us

• Help shape Solibri's growth in one of the world's most dynamic construction markets

• Build expertise in BIM quality assurance alongside your Navisworks skills

• Work with major enterprise and government projects across the Kingdom

• Enjoy the backing of a global, listed software group with a collaborative, entrepreneurial culture

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