Technical Support Specialist - German Speaker

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere. 

About the role: 

• This position can be based in either the UK, Sweden or Germany - on a remote basis
• Serve as a key member of Bluebeam’s Tier 2 frontline team, handling customer phone calls, chats, and emails independently with minimal assistance 
• Assists with product usage questions and escalates issues as needed 
• Take ownership of technical issues from initial report to final resolution, setting up test environments to verify reported software bugs and log them into our bug tracking database 
• Tracks customer interactions and contact data in CRM  
• Qualifies issues and gathers information about the scope, history and details for escalation 
• Create support documentation to be used internally as well as for customers 
• Demonstrate professional maturity, take initiative and be consistently reliable

About you: 

• Fluent German and English language is required  
• Proven track record delivering effective, hands-on Technical Support 
• Experience working with mobile platforms and SaaS applications 
• Proven technical troubleshooter - quickly grasp issues, asks the right questions, and uses your product and Windows knowledge to drive fast resolutions 
• Customer obsessed problem solver - enjoys working with people and brings a positive, helpful attitude to every interaction 
• Solid understanding of Microsoft Windows operating systems, installing and uninstalling programs and drivers 
• Experience working with virtual environments (i.e. Citrix, VMware, Hyper-V) 
• A positive and proactive nature - you follow through on helping customers get the answers they need 
• Excellent communication skills, both written and verbal

Nice to have: 

• Experience with PDF software 
• Experience with architectural or structural programs such as AutoCAD, Revit, Navisworks, Tekla or SolidWorks 
• Dutch language - written and verbal

Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.

About Bluebeam:

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we're a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Australia, Denmark, Sweden, Germany and the UK.

Come design and build your future with us.

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, colour, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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