Sr. Manager, Customer Success

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

The Senior Manager of Customer Success, Global/Strategic exists to provide the support, guidance and direction to the Global/Strategic CSM team.  This person should act as the CSM for their team members, ensuring they achieve their own desired business outcomes and success. This role ensures functional internal communication and alignment with departments including, but not limited to, Sales, Customer Marketing, Product Management, and all Customer Success sub departments. In so doing, the Senior Manager of Customer Success serves as an advocate for Bluebeam’s direct customers, the CSM team and a voice of the industry. Properly executed, efforts will result in the long-term adoption of Bluebeam solutions across customer organizations measured in renewals and expanded use of Bluebeam’s products and high-value service offerings.

What we would like to see in you:

• 7 years in a customer facing role as an Account Manager or Customer Success Manager within the AEC industry.
• 5 years in a global people manager role, or where responsibilities included coaching, mentoring or leading personnel.
• Strong people management skills with empathetic, coaching approach.
• Ability to build internal relationships to foster open communication and collaboration between teams.
• Exceptional computer skills, including Microsoft Office Suite.
• Excellent communication skills, written and verbal.
• Experience and comfort speaking in front of groups of people up to 150 in-person and through video conferencing technology.
• Comfortable learning new technology.
• Experience with CRM and or Customer Success Tool i.e. Salesforce, ChurnZero
• Comfortable advising on best practices related to business processes and technology, especially to high-level technical employees and customers.

What you’ll do:

• Manage a team of Global/Strategic Customer Success Managers across APAC, NA and EMEA.

• Establish OKRs (Objectives and Key Results) based on overarching CSM, CS and Company OKRs
• Weekly 1:1 meetings with direct reports.
  • OKR accountability
  • Coaching
  • Success enablement
• Continuous CS learning and research
• Partner with CS Director and Customer Marketing on initiatives to advance onboarding, customer experience, community and advocacy.
• Partner with CS Director and Sales Leadership on Sales and CSM strategy
• Facilitate onboarding of new CSM hires

• Facilitate performance reviews of team
• Point of escalation for CSM team as needed

What we offer

• People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
• Competitive compensation and benefits package
  • 100% paid medical premiums for employees, 80% paid for dependents
  • Fully vested 401K right from the day you start
  • Generous PTO, including sick/mental health & volunteer days
  • Free & unlimited access to BetterUp Care, a well-being platform
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
• Opportunity for continuous professional development
  • Free & unlimited access to LinkedIn Learning 
  • Up to $5K annual education reimbursement (after 1 year tenure)

Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.​ ​​​​​​​

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

Come design and build your future with us!

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best in class benefits, with 100% employee covered health and welfare benefits and paid time off.  Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.

The base pay range for this position is: $129,400 - $161,800 plus eligible commissions  

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