Manager, Live Training

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

The Manager, Live Training oversees the customer-facing software training program. This includes managing trainers, developing and maintaining high-quality courses, ensuring successful sale, and meeting customer needs.

The Manager ensures that this program is designed and carried out to assist our customers with increasing productivity, deploying efficient and standardized workflows, and deriving maximum benefit from Bluebeam Software.

The Manager seeks to understand and align customer and business needs, and to measure the outcomes of the programs delivered.

About the Role

• Leading, managing, inspiring and mentoring a team of learning professionals (trainers, instructional designers, training coordinators).
• Performing (or delegating and overseeing) effective needs analysis, project management, curriculum and course development, SME engagement, and learning program management for each sub-program.
• Overseeing and continuously improving processes for scheduling and delivering instructor-led training classes, country-wide and globally.
• Designing and analyzing survey metrics for program and learner trends to inform strategy and program needs.
• Working with our Channel, Sales and Marketing Teams (and other departments as needed) to promote the programs and ensure alignment.
• Ability to work with our facilities team/events team to ensure a conducive and consistent learning environment for potential local training events (if needed).
• In collaboration with our Talent Team, hiring for positions as needed for the successful expansion of the program.

About You

• 5+ years of software training/customer education experience
• 2+ years of managerial experience
• Deep understanding of, and experience with, customer training programs, onboarding, and the principles of customer success
• Understanding of adult learning principles
• Proven hands-on managerial experience
• Strong mentoring skills
• Customer service/success orientation
• Consistently positive outlook, and a genuine interest in driving results and seeing customers be successful using Bluebeam products
• Ability to simultaneously manage a variety of programs; excellent multi-tasking skills
• Software company experience
• Strong analytical, collaboration, and project management skills
• Ability to interpret data and make recommendations accordingly
• Strong problem-solving skills and genuine attention to detail
• Ability to develop effective working relationships across various groups and stakeholders
• Excellent verbal and written communication skills
• Willingness to travel up to 25%

Extras:

• LMS experience
• AEC industry experience
• Teaching degree
• Master’s degree

What we offer

• People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
• Competitive compensation and benefits package
  • 100% paid medical premiums for employees, 80% paid for dependents
  • Fully vested 401K right from the day you start
  • Generous PTO, including sick/mental health & volunteer days
  • Free & unlimited access to BetterUp Care, a well-being platform
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
• Opportunity for continuous professional development
  • Free & unlimited access to LinkedIn Learning 
  • Up to $5K annual education reimbursement (after 1 year tenure)

Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.​

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

Come design and build your future with us!

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best in class benefits, with 100% employee covered health and welfare benefits and paid time off.  Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.

The base pay range for this position is: $105,800 - $132,100

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