Inside Sales Representative, Renewals and Retention (Public Sector)
US
At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.
The Inside Sales Representative (ISR-Renewals) works with a wide variety of customers and prospects in the Public Sector. The primary focus is to field questions from customers by phone and email. Source and close new sales opportunities through calls and emails. Engage directly with customers to understand their needs, address concerns, and build trust.
Create accurate product and price quotes for customers, maintain our CRM as required. The ISR will need to understand customer needs and requirements and perform effective online demos to prospects. One of the important tasks is to actively promote the Web store. Properly executed, efforts will result in revenue growth, logo acquisition and retention and customer satisfaction for the assigned region.
About the Role
- Fielding questions from customers by phone and email
- Based on customer feedback, create and implement strategies to retain business
- Proactively address issues and work to prevent churn
- Proactively follow up with clients to address their concerns
- Use persuasive techniques and relationship-building skills to retain clients
- Compile detailed reports on customer behavior and retention metrics
- Gather information about customer behavior, preferences, and feedback.
- Use data analysis to identify areas where customers may be at risk of leaving.
- Proactively offer/sell new products to gauge their interest.
- Create accurate product and price quotes for customers
- Maintain our CRM as required
- Research accounts, identify key players and generate interest
- Maintain and expand your database of prospects within your assigned territory
- Perform effective online demos to prospects
- Actively transform customer to Web store
About You
- Experience in a sales role
- Strong communication, written and verbal
- Strong problem-solving skills and comfortable with change
- Experience in using Salesforce or other CRM solutions.
- Firm understanding of all other internal software applications including Microsoft Office, Salesforce, PowerBI, Slack and etc.
- Ability to partner and develop professional working relationships and initiatives with other Bluebeam internal business partners
What we offer
- People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
- Competitive compensation and benefits package
- 100% paid medical premiums for employees, 80% paid for dependents
- Fully vested 401K right from the day you start
- Generous PTO, including sick/mental health & volunteer days
- Free & unlimited access to BetterUp Care, a well-being platform
- Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
- Opportunity for continuous professional development
- Free & unlimited access to LinkedIn Learning
- Up to $5K annual education reimbursement (after 1 year tenure)
Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:
Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.
About Bluebeam
The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.
Come design and build your future with us!
Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best in class benefits, with 100% employee covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.
The base pay range for this position is: $55,300 - $66,200 plus eligible commissions
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