Digital Community Specialist

Location:

GB

Remote Eligible: Yes

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

The Digital Community Specialist (UK) is responsible for enhancing the Bluebeam customer experience through innovative programming within Bluebeam’s online community. The Digital Community Specialist (UK) will oversee cross-functional educational content creation, establish short- and long-term community goals, and keep stakeholders informed with routine updates on community metrics and project development. This involves strategic planning and alignment with other key educational pillars, including Bluebeam University, certifications, ILT, and Consulting Services, ensuring the availability of quality workflow- and job-related resources in the community. This position acts as a liaison with product, tech support, and other departments, ensuring customer feedback is delivered and questions are promptly answered. Additionally, it serves as the central point of contact for our community vendor.

About the Role:

Uphold stellar customer service standards across all programming.
Conduct detailed needs analysis, learner analysis, and performance gap analysis to develop and execute a comprehensive community program strategy tailored to customers' educational needs and community feedback.
Strategize and deliver compelling educational content and programming to enhance product knowledge among our customers and foster a strong community of expert Bluebeam users while ensuring all learning resources are credible, engaging, relevant, and accessible.
Oversee, moderate, and optimize support- and Q&A-focused community forums and knowledge base, ensuring customers get the support they need in a timely manner by directing questions and troubleshooting to the right channels and moderators.
Coordinate with the product team to facilitate customer conversations and feedback delivery.
Collaborate cross-departmentally to innovate and produce valuable educational materials, identifying opportunities for community-based learning (e.g. exploring new ways to deliver education through gamification, interactive learning modules, and more).
Utilize community insights, analytics, and best practices to inform content strategies and monitor the effectiveness of community and community-based education.
Ensure brand consistency and uphold the Bluebeam voice and tone across all community education touchpoints.
Cultivate relationships with power users and brand ambassadors to co-create user-generated/user-led educational initiatives.
Apply project management standards that keep teams on task and stakeholders and collaborators informed.

About You:

Previous program or project management experience in online user communities.
Able to clearly communicate concepts and concisely answer questions.
Natural curiosity and a strong desire to learn and grow.
Customer success orientation – wanting to help customers solve their problems
Strong time management, critical thinking skills, and the ability to manage multiple priorities and meet deadlines effectively.
A growth-oriented mindset when faced with challenges and addressing roadblocks.
Proactive attitude and ability to work independently as well as within a team
A positive attitude and relentless focus on providing an excellent experience for all learners.
A pragmatic, open-minded approach to new ideas.
Professional maturity.

Technical Skills

Advanced technical user of community platforms (such as Higher Logic Vanilla), learning platforms (such as Skilljar LMS, Pendo) and platform integrations
Expertise in applying learning theory to develop customer education strategies
Proven proficiency with Microsoft Office, Zoom, GoToWebinar, etc.
Ability to communicate concepts and details across wide range of technical audiences
Ability to use and troubleshoot equipment and technology used during training (projectors, cables/converters, etc.)

What we offer

People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
Competitive compensation and benefits package
- 100% paid medical premiums for employees, 80% paid for dependents
- Fully vested 401K right from the day you start
- Generous PTO, including sick/mental health & volunteer days
- Free & unlimited access to BetterUp Care, a well-being platform
Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
Opportunity for continuous professional development
- Free & unlimited access to LinkedIn Learning
- Up to $5K annual education reimbursement (after 1 year tenure)

Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

Come design and build your future with us!

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best in class benefits, with 100% employee covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.

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